Privacy Policy

This Privacy Policy describes how By Dee (Pty) Ltd (referred to as "we," "us," or "our") collects, uses, and protects your personal information when you visit our website www.bydee.co.za (the "Website") or use our services. By accessing our Website or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: This includes your name, email address, phone number, and address, which you may provide when contacting us, booking appointments, or subscribing to our newsletter.
Appointment and Service Information: Details related to your appointments, including dates, times, and the specific scalp micropigmentation services you receive.
Payment Information: If you make payments for our services, we may collect necessary payment details (although this is typically processed through secure third-party payment processors, and we do not directly store full credit card details).
Medical History: To ensure your safety and the best possible treatment outcomes, we may collect relevant medical history information that you voluntarily provide.
Website Usage Data: We may collect information about your interaction with our Website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is often collected through cookies and similar tracking technologies.
Communications: Records of any correspondence you have with us, whether via email, phone, or other means.

2. How We Collect Your Information

We collect your personal information in the following ways:

Directly from You: When you fill out forms on our Website (e.g., contact forms, booking requests), communicate with us via phone or email, or provide information during consultations.
Automatically: Through the use of cookies and other tracking technologies when you browse our Website.
In Person: During your visits to our studio for consultations and treatments.

3. Purpose of Data Collection and Processing

We use your personal information for the following purposes:

Providing and Managing Services: To schedule and manage your appointments, provide the scalp micropigmentation services you request, and ensure optimal treatment outcomes.
Communication: To communicate with you regarding your appointments, provide pre- and post-treatment instructions, respond to your inquiries, and send you important updates.
Payment Processing: To process payments for our services (using secure third-party payment processors).
Improving Our Website and Services: To analyze website usage data and client feedback to improve our Website functionality, user experience, and service offerings.
Marketing (with Consent): With your explicit consent, we may send you promotional materials, newsletters, or information about special offers. You will have the option to opt-out of these communications at any time.
Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, including the Protection of Personal Information Act (POPIA) in South Africa.
Security: To maintain the security of our Website and protect against fraud and unauthorized access.

4. Data Sharing with Third Parties

We may share your personal information with the following categories of third parties:

Service Providers: We may engage third-party service providers who assist us with website hosting, payment processing, email marketing, and analytics. These providers are contractually obligated to protect your personal information and only use it for the specific services they provide to us.
Legal Authorities: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity, subject to the terms of this Privacy Policy.

5. Security of Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [mention specific security measures you have in place, e.g., encryption, secure servers, access controls]. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of personal information and the purpose for which it is processed.

7. Your Rights Under POPIA

As a data subject in South Africa, you have certain rights regarding your personal information under the Protection of Personal Information Act (POPIA). These rights include:

The Right to Access: You have the right to request access to the personal information we hold aboutyou.
The Right to Rectification: You have the right to request the correction or updating of your personal information if it is inaccurate or incomplete.
The Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal information.
The Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
The Right to Restrict Processing: You have the right to request the restriction of the processing of your personal information in certain circumstances.
The Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another responsible party.
The Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe that we have infringed your rights regarding your personal information.

To exercise any of these rights, please contact us using the contact details provided below. We will require you to provide satisfactory proof of your identity to process your request.

8. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience,analyze website traffic, and personalize content. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

9. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Company Name: By Dee (Pty) Ltd

Location: Manuela Micropigmentation Studio & Academy

Building 1, Boulevard West

142 Western Service Road

Woodmead, Sandton, 2191

South Africa

Contact: +27 83 626 6652

info@bydee.co.za